To whom it may concern:
My wife and I had recently purchased Trophy Specialists back in 2015 and the old 24TT that came in on the Arc was ready to be retired.
I went to a trade show in Melbourne in 2016 looking for a Laser supplier and this is where I met Gary. I also met a lot of other suppliers however Gary seemed to be the most helpful at the time. As first impressions go he was doing alright. We had a chat about my requirements and he pointed me to a few different options and then I said I would be in touch.
He made contact with me about a week later as any good sales person would do. I said that it would be about 6 months before we would buy and about 2 weeks later the reliable 24TT packed in another stepper motor.
I rang Gary and explained the situation. I think about 3 weeks later a brand new laser turned up and the next day Gary was on my door step with his Tech guy ready to install.
I have since purchased another laser off Gary and plan to buy more if the industry will allow me to do so.
All I have to say about Gary is that when I need help he picks up the phone – even if he is in another country. He is a book of knowledge and is always willing to help, he is not a bad guy either.
Products will sell themselves if they are high quality and a great price, but the thing that makes a products better is the relationships you have and Gary will be a part of our business for as long as he will let me keep annoying him.
Thanks for your time in reading this.
Edward Griffith
Trophy Specialists Logo Trophy Specialists
19 Colray Avenue
Osborne Park, 6017, WA
Trading Hours 0800 – 1600 Monday – Friday
Telephone (08) 9444 9977 : Fax (08) 9242 4540
www.trophyspecialists.com.au